Stop Mortgage Leakage
with 24/7 Phygital
Engagement
Recover lost opportunities with AI voice and human-like avatars trained to answer Applicant mortgage questions accurately using Fannie Mae, Freddie Mac, and HUD guidelines.
BRANCHPORTAL: AN AI-POWERED AVATAR SYSTEM
AT-HOME: 24/7 DIGITAL AI ENGAGEMENT
Increase completed applications and reduce applicant abandonment.
Accurate AI guidance trained on Fannie Mae, Freddie Mac, and HUD guidelines.
Connect to real MLOs fast when a human handoff is needed.
Driving Measurable Outcomes
for Financial Institutions
The ConvergentAI platform delivers quantifiable performance lifts across every stage of the mortgage journey.
Bounce rate reduction:
15–30%
Application start lift:
40–80%
Closed loan volume lift:
20–40% as a result
Faster lead-to-contact speeds
drive more funded loans
Mortgage Acceleration
Achieve higher funded mortgages with AI assistance that prevents application drop-off and automates key documentation steps.
Elevated AX Scores
Boost Applicant Experience (AX) scores by providing seamless, friction-free transitions between digital and in-branch touchpoints.
Cross-Sell Growth
Identify and capture cross-sell opportunities in real-time with AI monitors that analyze Applicant engagement across channels.
Compliance & Security
Support 50-state MLO licensing, S.A.F.E. Act compliance, and emerging AI regulations with end-to-end encryption and audit trails.
Stop Losing Mortgage Opportunities to Faster Competitors
Whether you are a Credit Union, Community Bank, or Lender, your applicants expect an instant response. Capture their intent 24/7 before they click away.
90% Drop-off Rate
Most Applicants leave your site without completing a single mortgage application.
24/7 Intent
60% of mortgage and home equity research happens while your branches are closed.
First-Response Rule
78% of borrowers choose the first lender to respond, regardless of brand loyalty.
Delayed Connections
Applicants only successfully reach a loan officer 10% of the time during business hours.
Scalable Deployment
Built for financial institutions of all sizes.
Market Advantage
Outpace competitors with instant digital engagement.
Operational Efficiency
Reduce labor costs with AI-guided self-service.
Revenue Growth
Capture more mortgage and home equity opportunities.
ConvergentAI eliminates mortgage leakage by capturing Applicant intent 24/7 directly on your website. Our AI assistant guides Applicants through complex next steps and instantly routes hot opportunities to your MLOs and branches. By ensuring your institution is always the first to respond, we secure Applicant loyalty and keep mortgage production inside your institution.
The Phygital Imperative
Download our whitepaper on bridging digital and physical touchpoints to eliminate mortgage drop-off and build lasting Applicant relationships.
Strategic Impact for Financial Institutions
ConvergentAI unifies digital and physical touchpoints to eliminate drop-off rates and secure Applicant loyalty across every banking product line.
Maximize Growth
Drive higher conversion with AI-guided mortgage and home equity applications.
Unified Experience
Seamlessly integrate digital engagement with your branch and contact center.
Lasting Loyalty
Build trust by instantly connecting Applicants to human experts when they need it most.
Drive growth across your entire portfolio including mortgage, wealth management, SBA loans, insurance, and auto loans. Unified LiveAgent and ConvergentAI provide the strategic outcomes needed to scale additional lines of business with zero-latency digital engagement.
Human Expertise in the Digital Mortgage Final Mile
The Unified LiveAgent Dashboard provides MLOs with deep Applicant context and real-time collaboration tools to drive loan production and ensure successful eMortgage closings.
- Unified Applicant TimelineView every digital touchpoint and AI interaction across all channels in one chronological mortgage journey.
- Real-time Co-browsing & E-sign SupportInstantly join Applicant sessions to guide them through complex e-sign workflows and document uploads.
- Integrated Multimodal DashboardManage cross-channel chat, voice, and video interactions within a single, unified agent view.
- Mortgage Pipeline VisibilityMonitor LOS application status and pipeline health directly alongside live communications.
- Instant AI-to-Human HandoffSeamlessly transition high-intent Applicants from AI assistants to expert MLOs at the critical moment.
Eliminate Mortgage Leakage Today
Schedule your executive demo to see how AI intent-capture turns visitors into funded loans.
Stop losing opportunities to competitors. Our 24/7 AI-driven assistants ensure your institution is always the first to respond.