Stop Mortgage Leakage
with 24/7 Phygital
Member Engagement
Recover lost opportunities with AI voice and human-like avatars trained to answer member mortgage questions accurately using Fannie Mae, Freddie Mac, and HUD guidelines.
BRANCHPORTAL: AN AI-POWERED AVATAR SYSTEM
AT-HOME: 24/7 DIGITAL AI ENGAGEMENT
Increase completed applications and reduce applicant abandonment.
Accurate AI guidance trained on Fannie Mae, Freddie Mac, and HUD guidelines.
Connect to real MLOs fast when a human handoff is needed.
Driving Measurable Outcomes
for CUSOs and Credit Unions
The ConvergentAI platform delivers quantifiable performance lifts across every stage of the member journey.
Bounce rate reduction:
15–30%
Application start lift:
40–80%
Closed loan volume lift:
20–40% as a result
Faster lead-to-contact speeds
drive more funded loans
Mortgage Acceleration
Achieve higher funded mortgages with AI assistance that prevents application drop-off and automates key documentation steps.
Elevated MX Scores
Boost Member Experience (MX) scores by providing seamless, friction-free transitions between digital and in-branch touchpoints.
Cross-Sell Growth
Identify and capture cross-sell opportunities in real-time with AI monitors that analyze member engagement across channels.
Compliance & Security
Support 50-state MLO licensing, S.A.F.E. Act compliance, and emerging AI regulations with end-to-end encryption and audit trails.
Why Your Members Research Mortgages With You—And Finish Elsewhere
90% Drop-off Rate
Most members leave your site without completing a single mortgage application.
24/7 Intent
60% of mortgage and home equity research happens while your branches are closed.
First-Response Rule
78% of borrowers choose the first lender to respond, regardless of brand loyalty.
Delayed Connections
Members only successfully reach a loan officer 10% of the time during business hours.
Scalable Deployment
Built for credit unions and CUSOs of all sizes.
Market Advantage
Outpace competitors with instant digital engagement.
Operational Efficiency
Reduce labor costs with AI-guided self-service.
Revenue Growth
Capture more mortgage and home equity opportunities.
ConvergentAI eliminates mortgage leakage by capturing member intent 24/7 directly on your website. Our AI assistant guides members through complex next steps and instantly routes hot opportunities to your MLOs and branches. By ensuring your credit union is always the first to respond, we secure member loyalty and keep mortgage production inside your institution.
Strategic Impact for Credit Unions
ConvergentAI unifies digital and physical touchpoints to eliminate drop-off rates and secure member loyalty across every banking product line.
Maximize Growth
Drive higher conversion with AI-guided mortgage and home equity applications.
Unified Experience
Seamlessly integrate digital engagement with your branch and contact center.
Lasting Loyalty
Build trust by instantly connecting members to human experts when they need it most.
Drive growth across your entire portfolio including mortgage, wealth management, SBA loans, insurance, and auto loans. Unified LiveAgent and ConvergentAI provide the strategic outcomes needed to scale additional lines of business with zero-latency digital engagement.
Human Expertise in the Digital Mortgage Final Mile
The Unified LiveAgent Dashboard provides MLOs with deep member context and real-time collaboration tools to drive loan production and ensure successful eMortgage closings.
- Unified Member TimelineView every digital touchpoint and AI interaction across all channels in one chronological member journey.
- Real-time Co-browsing & E-sign SupportInstantly join member sessions to guide them through complex e-sign workflows and document uploads.
- Integrated Multimodal DashboardManage cross-channel chat, voice, and video interactions within a single, unified agent view.
- Mortgage Pipeline VisibilityMonitor LOS application status and pipeline health directly alongside live communications.
- Instant AI-to-Human HandoffSeamlessly transition high-intent members from AI assistants to expert MLOs at the critical moment.
Eliminate Mortgage Leakage Today
Schedule your executive demo to see how AI intent-capture turns visitors into funded loans.
Stop losing opportunities to competitors. Our 24/7 AI-driven assistants ensure your institution is always the first to respond.
No commitment required. Response within 24 hours.